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Energy giants deluged with 5.5m complains in 2013
Consumer group Which? calls for investigation over billing errors and poor service
Britain's energy giants received more than 5.5 million complaints last year, consumer group Which? revealed yesterday.
Which? said the Office of Fair Trading and energy watchdog Ofgem should refer the market to the Competition and Markets Authority for investigation.
But the Fuel Poverty Action Group called for profit-driven energy companies to be replaced with “publicly owned and community-controlled” suppliers.
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by Ceren Sagir
Social affairs reporter