British Gas debt collectors break into vulnerable customers’ homes to fit prepayment meters
A reading on a domestic household gas meter
CAMPAIGNERS are demanding a “total ban” on forced moves to prepayment meters in response to reports British Gas has used debt collectors to “break into” vulnerable customers’ homes.
Ofgem has launched an investigation into the energy giant, which has now suspended the practice until “at least the end of winter.”
It came after the Times reported that debt agents working on behalf of British Gas used locksmiths to force their way into people’s homes to force-fit the meters, including customers with known vulnerabilities.
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