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A general view of the head office of BT, the BT Centre, in Newgate Street, central London
UNIONS slammed BT yesterday after it announced plans to slash up to 55,000 jobs by the end of the decade and replace many workers with artificial intelligence (AI).
The telecoms giant claimed it needs to cut costs, with up to a fifth of the staff facing the axe coming from customer services as “generative AI” comes online.
“Whenever you get new technologies you can get big changes,” chief executive Philip Jansen suggested.
MIKE SCOTT assesses the AI threat to jobs in the first of a pair of articles on the problems it poses
Politicians who continue to welcome contracts with US companies without considering the risks and consequences of total dependency in the years to come are undermining the raison d’etre of the NHS, argues Dr JOHN PUNTIS
CWU leader DAVE WARD tells Ben Chacko a strategy to unite workers on class lines is needed – and sectoral collective bargaining must be at its heart