Skip to main content
Patients 'dying before benefits assessments'
Privateer Capita presiding over a 'scandalous' backlog of claims for personal independence payments

Patients are dying before they are assessed by private contractor Capita for welfare payments to help them cope, MPs have said.

The company was contracted to carry out assessments under the recently introduced personal independence payment (PIP) system.

But at a Westminster Hall debate, Labour MP Susan Elan Jones called Capita’s unprecedented case backlog “a scandal of national proportions” and called for urgent government action.

“It’s very clear from Capita’s handling of PIP assessments that they are not the right company for the job,” she said.

“Waiting times for assessment have been so long, that in some cases, people with a terminal condition have died before receiving a penny and yet Capita remains in place.

As the government phases out disability living allowance (DLA), disabled people across the country are being forced to undergo assessments for PIP — aimed at reducing the amount they receive in benefits.

But many disabled and vulnerable people are going without any benefit as their DLA has been cut while they await a PIP assessment.

The situation is so bad that civil servants have been drafted in to help clear Capita’s backlog.

Ms Elan Jones accused Capita, which assesses thousands of terminally ill, sick and disabled people across Wales and the Midlands, of wasting “millions of pounds of taxpayers’ money.”

And Labour shadow work and pensions minister Kate Green said that they were not just dealing with “isolated cases.”

“I believe those concerns would be replicated among colleagues right across the UK,” she said.

Campaign group Disabled People Against Cuts founder Linda Burnip said she had received hundreds of emails from people who were “waiting six to eight months before being seen.”

She told the Star: “It’s not working. In fact it’s a total disaster. Private companies are not able to carry out these contracts.

“Atos failed completely to carry out work capability assessments and Capita is failing at carrying out PIP assessments.

“This work should be carried out within the NHS and the civil service.”

Work and Pensions Minister Mike Penning said he would launch a review into Capita’s failings.

Morning Star Conference - Race, Sex & Class
Support the Morning Star
You have reached the free limit.
Subscribe to continue reading.
More from this author
Britain / 23 July 2014
23 July 2014
Colombian national Isabella Acevedo asks to be treated with same leniency as Harper following reshuffle promotion as Disabled People's Minister
Britain / 23 July 2014
23 July 2014
Watchdog investigation closes down 13 unsafe building sites, hands 85 enforcement notices and warns 201 others
Britain / 11 July 2014
11 July 2014
Britain / 9 July 2014
9 July 2014
Similar stories
Sharon Graham speaks at the Capita picket line
Britain / 3 April 2025
3 April 2025
WE WANT TO WORK: Disability activists protest previous welfa
Features / 20 March 2025
20 March 2025
By making Personal Independence Payments harder to access, Labour is creating another barrier for those already struggling with soaring care costs, workplace discrimination and prejudiced employers, argues RUTH HUNT
Work and Pensions Secretary Liz Kendall outside Downing Stre
Features / 13 March 2025
13 March 2025
Both Conservative and Labour administrations have now refused to release research showing PIP payments are vital for disabled people’s survival, exposing the ideological nature of planned welfare ‘reforms,’ writes Dr DYLAN MURPHY